Terms of Service

Effective Date: April 9, 2026

Welcome to Carpe Diem Vacation Rentals (“Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of www.carpediemvacationrentals.com (the “Website”), including all bookings, guest stays, owner services, communications, and related property management services.

By using the Website, creating an account, submitting a booking request, or staying at any property listed on the Website, you agree to be bound by these Terms.

1. Eligibility

You must be at least 21 years old to make a reservation unless a specific property requires a higher minimum age.

By booking a property, you represent that:

• you are legally able to enter into binding contracts;
• all information you provide is accurate;
• you will comply with all property-specific rules;
• you accept responsibility for all guests, visitors, pets, and invitees associated with your reservation.

2. Booking Requests and Reservation Confirmation

Submitting a reservation request does not guarantee a booking.

A reservation becomes final only when:

• payment is successfully processed;
• you receive a confirmation email; and
• the reservation is accepted by Carpe Diem Vacation Rentals or the property owner/manager.

We reserve the right to refuse or cancel any reservation for:

• pricing errors;
• calendar synchronization issues;
• suspected fraud;
• property unavailability;
• violation of house rules;
• force majeure events;
• legal or safety concerns.

3. Payments, Fees, and Taxes

Guests agree to pay all amounts displayed at checkout, including:

• nightly rental charges;
• cleaning fees;
• pet fees (if applicable);
• pool or hot tub heating fees (if applicable);
• security deposits or damage holds;
• occupancy taxes;
• county and state lodging taxes;
• payment processor fees;
• any optional add-on services.

All prices are listed in U.S. Dollars.

Applicable taxes for Florida and Ohio properties will be collected as required by law.

If a payment is reversed, disputed, or charged back, we may:

• cancel the reservation immediately;
• deny future bookings;
• recover collection costs, legal fees, and administrative expenses.

4. Cancellation and Refund Policy

Unless a property-specific cancellation policy states otherwise:

Full Refund

Guests may cancel within 48 hours of booking for a full refund, provided check-in is at least 14 days away.

50% Refund

Cancellations made 15 or more days before check-in receive a 50% refund.

No Refund

Cancellations made within 14 days of check-in are non-refundable.

Cleaning fees may be refunded if the stay does not occur.

Processing fees charged by payment providers are non-refundable.

No refunds are provided for:

• weather events;
• flight delays;
• personal emergencies;
• dissatisfaction based on issues disclosed in the listing;
• utility outages outside our control;
• insects, wildlife, or local environmental conditions common to Florida waterfront and Ohio river properties.

5. Check-In, Check-Out, and Access

Check-in and check-out times are stated in each listing confirmation.

Guests agree:

• not to arrive early without approval;
• to vacate on time;
• to return all keys, fobs, remotes, and gate devices;
• to follow smart lock and access instructions.

Unauthorized late checkout may result in additional fees, including an extra night charge.

6. Occupancy Limits and Events

Only the number of guests listed in the reservation may stay overnight.

Without prior written approval, guests may not:

• host parties;
• conduct events;
• allow weddings, receptions, photo shoots, or commercial activities;
• sublease or transfer the reservation.

Violation may result in immediate termination without refund.

7. Pets

Pets are allowed only in designated pet-friendly properties.

Guests are fully responsible for:

• pet waste;
• flea treatment if needed;
• pet-related damage;
• excessive cleaning;
• injuries caused by pets.

Undisclosed pets may result in immediate cancellation and extra fees.

8. Property Rules, Damage, and Security

Guests must keep the property in good condition.

Guests are financially responsible for:

• missing items;
• excessive cleaning;
• smoke remediation;
• stained linens or furniture;
• broken appliances;
• pool, spa, dock, kayak, paddleboard, or outdoor equipment damage;
• plumbing issues caused by misuse;
• HOA fines;
• unauthorized guest penalties.

We may charge the payment method on file for any verified damage or violations.

9. Pools, Hot Tubs, Waterfront, Docks, and Outdoor Amenities

Many Florida properties include pools, hot tubs, docks, canals, boats, kayaks, waterfront access, or beach equipment. Ohio properties may include riverfront, docks, decks, stairs, fire pits, and water access.

Use of these amenities is entirely at guest’s own risk.

Guests expressly assume all risks related to:

• drowning;
• slips and falls;
• burns;
• wildlife encounters;
• boating accidents;
• canal, dock, or river injuries;
• child supervision failures.

Children must be supervised at all times.

To the maximum extent permitted by law, Carpe Diem Vacation Rentals is not liable for injuries arising from amenity use.

10. Smoking, Illegal Activity, and Quiet Enjoyment

Smoking or vaping is prohibited unless the listing specifically allows it.

No illegal activity, including:

• drug use,
• underage drinking,
• weapons violations,
• disorderly conduct,
• nuisance behavior,
• harassment of neighbors.

Quiet hours may be enforced based on HOA, city, or county rules.

11. Host / Owner Accounts

Owners using the Website to list properties represent that:

• they own or legally manage the property;
• the listing is accurate;
• they have required insurance;
• the property complies with local short-term rental laws;
• they authorize us to market and manage the property.

We may suspend or remove listings that create legal or reputational risk.

12. Limitation of Liability

To the fullest extent permitted by law, Carpe Diem Vacation Rentals, its owners, managers, affiliates, contractors, and agents shall not be liable for:

• indirect damages;
• lost profits;
• travel disruptions;
• third-party service failures;
• utility outages;
• internet interruptions;
• natural disasters;
• hurricanes, flooding, tornadoes, or severe storms;
• acts of neighbors, HOAs, municipalities, or local utilities.

Our total liability shall never exceed the total amount paid for the reservation.

13. Indemnification

You agree to indemnify and hold harmless Carpe Diem Vacation Rentals from claims arising out of:

• your breach of these Terms;
• property damage;
• injuries caused by your group;
• pet incidents;
• HOA violations;
• guest misconduct;
• chargebacks or payment disputes.

14. Force Majeure

We are not responsible for failures caused by events beyond reasonable control, including:

• hurricanes;
• flooding;
• storm surge;
• wildfire;
• government restrictions;
• utility failure;
• pandemics;
• acts of God;
• civil unrest;
• transportation shutdowns.

This section is especially important for Florida coastal properties.

15. Intellectual Property

All content on the Website, including:

• photos,
• logos,
• branding,
• listing descriptions,
• text,
• design,
• pricing systems,
• software integrations

is the property of Carpe Diem Vacation Rentals or its licensors.

No content may be copied without written consent.

16. Governing Law and Venue

These Terms are governed by the laws of the State of Florida, except where a dispute specifically relates to an Ohio property stay, in which case Ohio law may additionally apply.

Any dispute shall be resolved in the state or federal courts located in Florida, unless otherwise required by applicable consumer law.

17. Changes to Terms

We may update these Terms at any time.

Continued use of the Website after updates constitutes acceptance of the revised Terms.